What is telesales?
As the name suggests, the telesales is the direct sale of products or services by telephone.
The term telesales often has a pejorative connotation as it is associated with mass telephone calls and the telemarketer's objective is to sell, whatever it takes!
However, telesales has evolved in recent years. It is increasingly popular with customers because it is an efficient and cost-effective distance selling solution. Indeed, this organisation constitutes a direct reinforcement to the commercial team without committing significant investments.
Also, in an economic context disrupted by the health crisis, telesales has proved to be an effective sales tool for remote order taking.
At Service Innovation Group, telesales is represented by our "Telesales" department.Telesales"This is a 'Sales Force' division, responsible for the Substitute sales force (permanent outsourced sales force or one-off sales force -commando).
At Service Innovation Group, the missions of our telesales (telemarketers) range from lead generation to direct sales. Telesales is a powerful and multifaceted activity as it covers a very wide range of activities and distance selling strategies.
As with any commercial action, thehe objective of distance selling is to develop your sales, while building excellent relationships with your customers to satisfy them and keep them loyal.
Telesales thus allows you to extend your commercial action, while offering a high quality of service to your customers, allowing you at the same time to develop and deliver a relational performance.
- You want to promote your offers, practice additional sales (cross-selling) or offer your customers an upgrade (up-selling)?
- You want to manage peaks of activity due to seasonality ?
- You want to increase the DN of your products ?
- You wish to launch a product or initiate restocking orders ?
- You want to reach shops not visited by your sales force ?
Remote control is a powerful lever to use!
Distance selling: what benefits for you?
- A optimising your business results with a reduction in commercial effort and time savings
- Optimising your field resources with the cost reduction displacement and structure
- The assurance of having the up-to-date list of your clients
- A increased presence of your products in shop
- The sollowing up on your canvassing and the developing your marketOur team of dedicated sedentary sales representatives is trained in your products and services.
Our methodology
At Service Innovation Group, our methodology is based on 5 fundamental axes:
- Support for your customer base
- Writing the sales pitch (continuously updated), handling objections and providing communication materials
- Training of the team dedicated to your telesales campaign so that our sales representatives are identified as employees of your company
- Monitoring of productivity to adapt resources and means deployed to achieve objectives
- Animation of your customer base coupled with follow-up actions
Our telesales teams
We put at your disposal teams with a real sense of contact and customer service as well as a perfect command of sales techniques.
The skills of our telemarketers are reinforced by training adapted to each type of campaign. And because your campaign is unique, they are supervised and accompanied by a manager for the management of your qualitative and/or quantitative objectives. At Service Innovation Group, acquisition, retention and loyalty of your customers are the core competencies of our telesales!
Our tools
In addition to a strategy designed according to your needs, your objectives and with specialised teams, it is essential to have the right material resources.
Our call management solution allows us to implement an intelligent follow-up of your customer calls and leads (outgoing calls, incoming calls, click-to-call, file import, management and appointment setting, etc.).
In addition to this solution, our reporting tool ensures that you have a flexible and feature-rich tool that allows you to manage your commercial activity via the collection of data from the field.
Would you like to know more about our telesales services? Contact our sales department: co************@si*******.com.
Together we will find a customized solution for meet your business challenges !
