Faced with the development of Covid-19, we are once again in quarantine. The Coronavirus epidemic continues to shake up our lifestyles, our priorities and our way of consuming. It is also changing the way we sell and how we sell.
Like the shops, all the players in mass distribution and retail are in a state of great uncertainty. However, it is this uncertainty that pushes us all, more than ever, to reinvent ourselves in order to find solutions to deal with this unprecedented situation.
After the crisis, things will never be the same again. As the closure of physical shops accelerates the rise of e-commerce, consumer habits are changing. In this context, shops will be forced to reinvent themselves. Some have already started to transform themselves, for example by implementing new order management including new delivery methods.
We are convinced that the point of sale is not dead. As the trend over the last few months at the height of the first wave of the pandemic has shown, shops will remain a place for exchanges, meetings and sharing that promotes proximity.
Service Innovation Group does everything possible to protect its employees and customers. We have taken a number of steps to support our teams and our customers. In addition to the barrier measures and safety instructions already in place, we are continuing to implement operational changes to ensure efficient service across our business: sales force, sales events, merchandising and team training.
We remain at your side, to support you as best we can. Our first objective is to guarantee everyone a maximum level of protection so that we can continue to work together in safety.
Thank you for your trust. Take care of yourself.
