Telesales - Distance selling

Building a customer relationship, brick by brick

Challenge.

  • Follow a client portfolio without field coverage
  • Ensuring permanent customer contact
  • Generate additional turnover

Solution.

GIS Solutions

  • Inbound and outbound call management tool
  • Seasonal flow control
  • Team size varies according to the season

Results.

  • 23 % order rate
  • -1% missed calls
  • Ongoing : evolution CA
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