Telesales - Distance selling

Optimising brand visibility

Challenge.

  • Improving the visibility of the brand among retailers
  • Increase the number of transactions carried out
  • Update and enrich the merchant database for Amex

Solution.

GIS Solutions

  • Establishment of a permanent dedicated team in the IDF and South regions
  • Additional support for seasonal commandos throughout France to carry out one-off promotional activities

Means used

  • 7 permanent promoters and 25 commando promoters in Amex uniforms mobilised at 50,000 points of sale to install the POS and check the maintenance of the payment terminals
  • Supervision and training of stakeholders with arguments to improve the number of transactions by the trader
  • Retailer-based flyer selection tool
  • European data compilation
  • 7 permanent promoters and 25 commando promoters in Amex uniforms mobilised at 50,000 points of sale to install the POS and check the maintenance of the payment terminals
  • Supervision and training of stakeholders with arguments to improve the number of transactions by the trader
  • Retailer-based flyer selection tool
  • European data compilation

Results.

  • 48,000 shops visited during the year
  • +49% for the presence of stickers
  • 100% Traders trained